Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Order Information: Custom design specifications, engraving text, material preferences
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Records: Messages, emails, and phone conversations related to your orders

1.2 Design and Project Files

• Custom artwork, logos, and images you provide for engraving
• Design modifications and revisions
• Project specifications and requirements

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Website usage data and analytics
• Device information and operating system details

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process orders, create custom engravings, communicate project updates
• Customer Support: Respond to inquiries, provide technical assistance, resolve issues
• Quality Improvement: Improve our services, develop new offerings, enhance customer experience
• Business Operations: Process payments, maintain records, comply with legal obligations
• Marketing: Send updates about services, promotions, and company news (with your consent)
• Portfolio Development: Create marketing materials showcasing our work (with customer permission)

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

3.2 Limited Sharing

We may share information only in the following circumstances:

• Service Providers: Payment processors, shipping companies, cloud storage services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfer: In connection with a merger, acquisition, or asset sale (with notice to customers)
• With Your Consent: Any other sharing with your explicit permission

4. Data Security

We implement appropriate security measures to protect your personal information:

• Physical Security: Secure storage of physical documents and materials
• Digital Security: Encrypted data transmission, secure file storage, password protection
• Access Controls: Limited access to personal information on a need-to-know basis
• Payment Security: We use secure payment processors and do not store credit card information

5. Data Retention

We retain your information for the following periods:

• Customer Records: 7 years for tax and business purposes
• Design Files: 2 years to accommodate potential reorders or warranty issues
• Communication Records: 3 years for customer service reference
• Payment Information: As required by payment processors and tax regulations
• Website Analytics: 2 years or as configured in analytics tools

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. Cookies and Website Analytics

7.1 Cookies

Our website may use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

7.2 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to understand how visitors interact with our website. These services may collect anonymous usage data.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in the United States where our servers and business operations are located. By using our services, you consent to such transfer and processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the “Last Updated” date at the top of this policy
• For significant changes, we will notify customers via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy