Terms of Service
Service Agreement for Consulting and Laser Engraving Services
Last Updated: 8/18/2025
This Service Agreement ("Agreement") is between the customer ("Client") and Rough & Ready Group LLC, a consulting and services business operated by Noah, doing business as Crystal Keepsakes for laser engraving services ("Service Provider").
1. Services and Payment
1.1 Services
Rough & Ready Group provides consulting and laser engraving services as specified in the project quote or order confirmation. Services may include:
- Consulting Services: Strategic planning, operations optimization, change management, market research, business development
- Laser Engraving Services (DBA Crystal Keepsakes): Custom engraving on wood, acrylic, metal, glass, and other materials
- Custom design creation and modification
- Product customization and personalization
- File preparation and artwork optimization
1.2 Project Timeline
- Consulting Projects: Timeline specified in individual project agreements
- Laser Engraving: Standard turnaround time is 5-7 business days from approval of design and receipt of payment
- Rush orders may be available for an additional fee
1.3 Payment Terms
- Consulting Services: Payment terms as specified in individual project agreements
- Laser Engraving: 50% deposit required before work begins on custom projects over $100
- Full payment required for orders under $100 before production
- Final payment due upon completion and before item pickup/shipment
- Late payments will incur a 1.5% monthly service charge
- Accepted payment methods: Cash, Check, PayPal, Venmo, Square, Bank Transfer
1.4 Project Changes
Any changes to the approved scope or design after work has begun may result in additional charges and extended timeline. Change requests must be submitted in writing.
2. Intellectual Property and Ownership
2.1 Client-Provided Materials
If Client provides logos, designs, or other intellectual property, Client warrants they have the legal right to use such materials and grants permission for Service Provider to use them solely for completing this project.
2.2 Work Product Ownership
Consulting Services: All deliverables and work product become the property of the Client upon full payment. Service Provider retains the right to use general methodologies and non-confidential insights for future work.
Laser Engraving: Custom designs created specifically for the Client become the property of the Client upon full payment. Service Provider retains the right to use photos of completed work for portfolio and marketing purposes unless Client requests otherwise in writing.
2.3 Copyright and Trademark Compliance
Service Provider will not knowingly work with copyrighted or trademarked material without proper authorization. Client is responsible for ensuring they have rights to any materials they request to be used.
3. Quality Standards and Deliverables
3.1 Consulting Services
- All work performed according to professional consulting standards
- Deliverables as specified in project scope and timeline
- Regular progress updates and client communication
3.2 Laser Engraving Quality
- Client may provide their own materials (subject to compatibility approval)
- Service Provider can source materials for an additional cost
- Material recommendations provided based on project requirements
- Natural variations in materials (wood grain, etc.) may affect final appearance and are not considered defects
3.3 Proofs and Approval
Digital proofs will be provided for approval before production begins. Client approval of proof releases Service Provider from liability for design-related issues.
4. Liability and Warranties
4.1 Limited Warranty
Rough & Ready Group warrants that all services will be performed in a professional, workmanlike manner according to industry standards. This warranty is limited to correction of defective work at Service Provider's discretion.
4.2 Limitation of Liability
Service Provider's total liability shall not exceed the amount paid for services. Service Provider is not liable for:
- Consequential, indirect, or punitive damages
- Loss of profits or business opportunities
- Damage to client-provided materials due to material defects
- Delays due to equipment failure, material supply issues, or force majeure events
4.3 Professional Services Disclaimer
Consulting advice and recommendations are based on information provided by Client and industry best practices. Implementation results may vary. Client is responsible for all business decisions and their consequences.
5. Delivery and Completion
5.1 Consulting Deliverables
- Deliverables provided according to project timeline
- Digital delivery via email or secure file sharing
- Physical materials delivered or shipped as agreed
5.2 Laser Engraving Pickup/Delivery
- Items must be picked up within 30 days of completion notification
- Local delivery available for additional fee
- Shipping available at Client's expense and risk
- Storage fees of $5/day after 30 days
6. Cancellation and Refunds
6.1 Client Cancellation
- Consulting: Cancellation terms as specified in individual project agreements
- Laser Engraving: Full refund minus 15% processing fee if cancelled before production begins
- Once work begins, payments for completed work are non-refundable
- Completed work is non-refundable unless due to Service Provider error
6.2 Service Provider Cancellation
Rough & Ready Group may cancel any project for any reason with full refund of payments received for incomplete work.
7. General Terms
7.1 Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the course of work. This obligation survives termination of the agreement.
7.2 Independent Contractor
Service Provider operates as an independent contractor. No employer-employee, partnership, or joint venture relationship is created by this agreement.
7.3 Governing Law
This Agreement is governed by the laws of the State where Rough & Ready Group operates, without regard to conflict of law principles.
Contact Information
Rough & Ready Group LLC
DBA: CrystalKeepsakes.com (Laser Engraving Services)
Email: info@roughreadygroup.com
Phone: (925) 445-4233
Website: roughandreadygroup.com
BY PROCEEDING WITH YOUR ORDER OR ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
Without Prejudice UCC 1-308
All Rights Reserved